Selfserve

Jira for hotel operations.

SelfServe is a VC-backed startup that already had a client-facing app working with hotels. They came to Generate Product Development to build the hotel side from 0 to 1, an MVP that streamlines day-to-day operations for hotel staff. As a technical lead at Generate, I led the team of 6 engineers.

github.com

One board for the entire property

Every task in the hotel lives on one board, organized by department or by team member. New work can be written in plain language; the assistant interprets it and fills in the details.

Views that follow you. Inspired by Linear, saved views keep each person's sorting and filters, stay the same across pages, and are there the next time they log in.

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Home. Every open task by department, with the deadline, assignees and location on each card.

The SelfServe home board with columns for Food & Beverage, Maintenance, Room Flipping and Front Desk, and a Restock bar inventory card lifted out — Home. Every open task by department, with the deadline, assignees and location on each card.

A request to the assistant to restock bar inventory in the lobby by 2pm for Rohan and Jolin, next to the task it filled in — Task creation. Describe a task in a sentence, then review the assignees, deadline, priority and department before saving.

The Rooms page listing Room 100 with tags like High Priority, Needs Cleaning and Late Checkout, and a side panel of its open guest issues — Rooms. Each room's status at a glance, with open issues to resolve from the side panel.

On the floor

Staff carry the same tasks on their phones. They pick up unassigned work, mark it done, and look up a room or a guest's needs.

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Tasks. My tasks and unassigned tasks, each a tap away from done.

Three phones showing My Tasks, the Clean Up Spill task with a Mark as Done button, and a Task completed toast — Tasks. My tasks and unassigned tasks, each a tap away from done.

Task creation on a phone, where a request for high priority steam towels on floor 4 becomes a suggested task with a deadline, recurrence and department — Task creation. The same assistant on mobile, with the suggested task to edit before confirming.

Rooms and guests. Rooms by floor, and guest profiles with bookings and needs like accessibility or allergies.